Welcome to SurveyReflex. By accessing or using our survey creation and management platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
These Terms constitute a legally binding agreement between you ("User," "you," or "your") and SurveyReflex ("we," "us," or "our").
SurveyReflex is a web-based platform that allows users to:
To use certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and update it as necessary.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use.
You must be at least 13 years old to use this Service. If you are under 18, you must have parental or guardian consent.
You agree NOT to use the Service to:
SurveyReflex operates on a pay-per-response model. You purchase a response tier (e.g., 100, 500, 1,000 responses) for each survey.
Payments are processed through third-party payment processors (PayPal, Stripe). You agree to their respective terms.
ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE.
Once you purchase a response tier for a survey, you will not be entitled to a refund, credit, or other compensation under any circumstances, including but not limited to:
You acknowledge that purchased response capacity does not expire but is tied to the specific survey for which it was purchased and cannot be transferred to other surveys.
In rare cases of technical errors or service failures that prevent you from using the Service as intended, we may, at our sole discretion, provide a credit, refund, or other remedy. Such determinations are made on a case-by-case basis and do not create any obligation for future similar situations.
When your survey reaches the purchased response limit, new responses may be blocked until you upgrade your tier.
SurveyReflex is NOT GDPR-compliant and is NOT suitable for users or survey creators subject to GDPR requirements.
If you are based in the European Union (EU), European Economic Area (EEA), or handling data of EU/EEA residents, you MUST NOT use this Service to collect personal data that falls under GDPR.
By using this Service, you acknowledge that you are NOT subject to GDPR or are using the Service only for non-GDPR-regulated activities.
We do NOT provide:
SurveyReflex and its original content, features, and functionality are owned by us and protected by copyright, trademark, and other intellectual property laws. You may not:
You retain ownership of surveys, questions, and data you create. By using our Service, you grant us a license to host, store, and display your content as necessary to provide the Service.
We may suspend or terminate your account at any time for violations of these Terms. You may close your account at any time. Upon termination, your access to surveys and data may be revoked.
SurveyReflex, its officers, directors, employees, and affiliates shall NOT be liable for:
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.
You agree to indemnify, defend, and hold harmless SurveyReflex from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:
We may update these Terms from time to time. We will notify you of significant changes via email or in-app notice. Continued use after changes constitutes acceptance.
These Terms are governed by the laws of the jurisdiction where SurveyReflex operates, without regard to conflict of law provisions.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and SurveyReflex.