Hotel & Hospitality
Fix the guest experience before it becomes a public review
Collect structured post-stay feedback from every guest — giving you the chance to resolve dissatisfaction privately before it reaches TripAdvisor or Google.
Free to build · No credit card required
- 24 hrs
- to intercept a negative review
- Pay per
- occupancy batch — not monthly
- $0
- PMS integration required
The Challenge
Why existing tools fall short
Hotels rely on online reviews — but by the time a guest posts a negative review, it's too late to fix their experience.
- Property management systems charge extra for post-stay survey integrations
- Negative TripAdvisor and Google reviews affect bookings before you can respond
- Check-out feedback cards are never analyzed and rarely filled out honestly
- Department-level issues — housekeeping, F&B, front desk — are impossible to isolate without structured surveys
SurveyReflex is built differently
Build unlimited surveys for free. Pay only when you need to collect responses — starting at $3 for 100 responses. No subscription, no monthly fees, no lock-in.
Create Your Guest Survey →Built for Your Needs
Everything you need — nothing you don't
Department-Level Rating
Rate housekeeping, front desk, food & beverage, and facilities separately in one survey. Pinpoint exactly which departments need immediate attention.
Works With Any Email System
Generate a survey link to include in your post-checkout email. No PMS integration required — drop the link into whatever email system you already use.
Review Recovery Built In
Happy guests (4–5 stars) are prompted to leave a TripAdvisor or Google review. Dissatisfied guests submit private feedback — protecting your public reputation.
Scale With Occupancy
Buy response tiers based on your monthly occupancy. Scale up in peak season, save during slow months. No subscription, no minimum commitment.
Simple Process
Live in minutes — not days
Customize your hotel guest feedback template
Include the link in every post-checkout email
Route happy guests to review sites — address complaints privately
Free to build · No credit card required
Ready to Use
Start with a professionally designed template
Customizable in minutes — no design skills needed.
Post-Purchase Customer Satisfaction Survey
Comprehensive survey to gather detailed feedback on the entire customer journey from browsing to post-purchase support.
Net Promoter Score (NPS) Survey
Measure customer loyalty and likelihood to recommend your business with the industry-standard NPS framework.
FAQ
Common questions
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Catch Guest Complaints Before They Become Negative Reviews
Professional hotel guest surveys without the PMS add-on price. Pay only for the responses you collect.
Create Your Guest Survey — Free to StartNo credit card required · Cancel anytime