Discover what keeps customers coming back — and what makes them leave
Turn customer sentiment into a competitive advantage with targeted CSAT and NPS surveys. No monthly subscription — pay only for the responses you collect, when you collect them.
Free to build · No credit card required
- < 5 min
- to build and publish your first survey
- Start Free
- no credit card required
- $0
- monthly subscription fee
The Challenge
Why existing tools fall short
Most businesses know they should collect customer feedback — but existing tools make it expensive and complicated.
- Monthly subscription fees drain budget even during slow seasons
- Complex platforms require training just to send a simple survey
- Low response rates because surveys aren't optimized for mobile
- No clear picture of which customers are at risk of churning
SurveyReflex is built differently
Build unlimited surveys for free. Pay only when you need to collect responses — starting at $3 for 100 responses. No subscription, no monthly fees, no lock-in.
Create Your CSAT Survey →Built for Your Needs
Everything you need — nothing you don't
CSAT & NPS Question Types Built In
Star ratings, numeric scales, and open-text fields ready to go. Standard CSAT and Net Promoter Score surveys — no configuration needed.
Mobile-First Completion
Customers respond on any device. Surveys are optimized for phones — where most feedback actually happens. Completion rates you can feel good about.
One-Time Payment, No Recurring Fees
Pay only for the responses you need — starting at $3 for 100 responses. Buy once per campaign. No monthly charges between surveys.
Instant Analytics Dashboard
Average scores, response trends, and open-text answers update in real time as responses arrive. Share results with your team in seconds.
Simple Process
Live in minutes — not days
Pick a CSAT or NPS template
Share the link with your customers
Review insights on your real-time dashboard
Free to build · No credit card required
Ready to Use
Start with a professionally designed template
Customizable in minutes — no design skills needed.
Post-Purchase Customer Satisfaction Survey
Comprehensive survey to gather detailed feedback on the entire customer journey from browsing to post-purchase support.
Net Promoter Score (NPS) Survey
Measure customer loyalty and likelihood to recommend your business with the industry-standard NPS framework.
Customer Support Experience Survey
Measure satisfaction and effort after a support interaction — CSAT, Customer Effort Score, and agent feedback in one short survey.
Website Feedback Survey
Find out why visitors come to your website, whether they succeed, and what is getting in their way.
FAQ
Common questions
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Start Collecting Customer Feedback TodayStart collecting feedback today.
Build unlimited surveys for free. Pay only when you're ready to collect responses — no subscription required.