Customer Experience
Discover what keeps customers coming back — and what makes them leave
Turn customer sentiment into a competitive advantage with targeted CSAT and NPS surveys. No monthly subscription — pay only for the responses you collect, when you collect them.
Free to build · No credit card required
- < 5 min
- to build and publish your first survey
- Start Free
- no credit card required
- $0
- monthly subscription fee
The Challenge
Why existing tools fall short
Most businesses know they should collect customer feedback — but existing tools make it expensive and complicated.
- Monthly subscription fees drain budget even during slow seasons
- Complex platforms require training just to send a simple survey
- Low response rates because surveys aren't optimized for mobile
- No clear picture of which customers are at risk of churning
SurveyReflex is built differently
Build unlimited surveys for free. Pay only when you need to collect responses — starting at $3 for 100 responses. No subscription, no monthly fees, no lock-in.
Create Your CSAT Survey →Built for Your Needs
Everything you need — nothing you don't
CSAT & NPS Question Types Built In
Star ratings, numeric scales, and open-text fields ready to go. Standard CSAT and Net Promoter Score surveys — no configuration needed.
Mobile-First Completion
Customers respond on any device. Surveys are optimized for phones — where most feedback actually happens. Completion rates you can feel good about.
One-Time Payment, No Recurring Fees
Pay only for the responses you need — starting at $3 for 100 responses. Buy once per campaign. No monthly charges between surveys.
Instant Analytics Dashboard
Average scores, response trends, and open-text answers update in real time as responses arrive. Share results with your team in seconds.
Simple Process
Live in minutes — not days
Pick a CSAT or NPS template
Share the link with your customers
Review insights on your real-time dashboard
Free to build · No credit card required
Ready to Use
Start with a professionally designed template
Customizable in minutes — no design skills needed.
Post-Purchase Customer Satisfaction Survey
Comprehensive survey to gather detailed feedback on the entire customer journey from browsing to post-purchase support.
Net Promoter Score (NPS) Survey
Measure customer loyalty and likelihood to recommend your business with the industry-standard NPS framework.
FAQ
Common questions
Start Collecting Customer Feedback Today
Build unlimited surveys for free. Pay only when you're ready to collect responses — no subscription required.
Create Your CSAT Survey — Free to StartNo credit card required · Cancel anytime